Joined as a Principal Designer, focused on innovation with a bold task to reinvent customer support. Functioning as a start-up inside the company, reporting to VP of Design and working directly with the founders.
Coming up with a portfolio of proposals, pitching and getting executive buy-in, doing hands-on design, conducting UXRs and pitching to potential pilot customers and integration partners.
Resulting in public pilot of Zendesk Gifted and integration launch.
A day in the life of a Zendesk advocate